Empowering Government & Enterprise

Through Reliable IT Support

We are a Service-Disabled, Veteran-Owned small business with more than 15 years of industry experience delivering reliable, high-quality support for all levels of IT Service Desk (1-3), Desktop/Workstation Support (1-2), IT Asset Management, and Endpoint Management.

Who We Serve

Federal agencies, state and local governments, prime contractors, and organizations requiring dependable ITIL‑aligned support.

Core Capabilities

Service Desk Leadership and Management Sourcing

Sourcing experienced supervisors, team leads, and operational managers who understand how to direct enterprise service environments. We provide Prime contractors with leadership talent capable of driving team performance and protecting contract integrity:

Operations Management Recruitment: Identifying team-oriented supervisors skilled in workload distribution, shift coordination, and continuous service improvement workflows.
Metric and SLA Oversight: Selecting leadership talent proficient in monitoring operational data, analyzing queue trends, and enforcing workflows that lower MTTR and optimize FCR.
Escalation Management: Sourcing mature leaders who act as a dependable bridge between Tier 3 engineering teams and enterprise stakeholders during critical system incidents.

IT Service Desk & End-User Support

Sourcing vetted, qualified frontline technicians focused on technical resolution, clear communication, and day-to-day user productivity. We provide Prime contractors with skilled professionals who maintain high satisfaction across the enterprise:

Tier 1-3 Support Recruitment: Identifying technicians skilled in multi-tier support workflows, remote troubleshooting, hardware and software deployment, and direct user assistance.
Triage and Incident Tracking: Screening candidates on their ability to accurately log tickets, execute disciplined triage, and solve technical issues quickly at the lowest level possible.
User Experience (CX) Alignment: Identifying professionals who combine strong troubleshooting skills with exceptional customer service soft skills to ensure high Service Desk user satisfaction.

IT Asset Lifecycle Management

Provides prime contractors with rigorously vetted IT Asset Management professionals who govern hardware and software inventories across the full asset lifecycle:

Lifecycle Tracking Sourcing: Recruiting specialized asset managers proficient in inventory control, software license optimization, and hardware tracking systems.
Audit Readiness Talent: Screening candidates skilled in conducting comprehensive asset audits, maintaining precise database records, and reducing financial compliance risks.
Secure Disposition Sourcing: Identifying professionals experienced in secure hardware disposal procedures, data sanitization standards, and federal environmental regulations.

Endpoint Management (Intune, MECM and SCCM)

Sourcing vetted engineers and automation talent specializing in centralized software deployment, patch management, and security policy enforcement. We provide Prime contractors with skilled platform professionals who secure and maintain distributed device fleets:

Deployment and Provisioning Sourcing: Recruiting endpoint engineers proficient in automated operating system deployments, software distribution, and modern cloud-provisioning workflows.
Patch and Vulnerability Sourcing: Screening technical specialists experienced in executing rigorous patch management schedules, vulnerability remediation, and baseline security compliance tracking.
Policy Enforcement Sourcing: Identifying administration professionals skilled in configuring unified endpoint configurations, managing mobile device profiles, and ensuring data security across the enterprise.

ITSM Platform Administration

Sourcing vetted system administrators and platform specialists proficient in configuration, workflow automation, and enterprise reporting. We provide Prime contractors with skilled platform professionals who ensure seamless operational tracking and framework integrity:

Platform Configuration Sourcing: Recruiting administrators skilled in maintaining leading ITSM tools, designing custom workflows, and optimizing platform performance to match operational needs.
Workflow Automation Sourcing: Screening technical professionals experienced in building automated routing rules, configuring service catalog items, and managing user access controls.
Enterprise Reporting Sourcing: Identifying analytical specialists capable of building dashboards, structuring service level agreement (SLA) tracking, and providing data visibility for stakeholders.

Knowledge Management & SOP Development

Sourcing vetted governance and operational excellence talent proficient in structuring business processes, defining performance metrics, and managing enterprise knowledge repositories. We provide Prime contractors with strategic professionals who strengthen team performance and optimize contract outcomes:

SOP and Workflow Sourcing: Recruiting process experts skilled in mapping operational workflows, authoring clear Standard Operating Procedures, and developing step-by-step technical runbooks.
KPI and Metrics Sourcing: Screening management and analytical candidates experienced in establishing Key Performance Indicators, designing Service Desk scorecards, and aligning metrics with contract SLAs.
Knowledge Governance Sourcing: Identifying documentation specialists who excel at architectural knowledge base organization, continuous training development, and bridging training gaps for frontline staff.

Mission-Focused IT Support

JRD Technical Solutions LLC is a Service‑Disabled Veteran‑Owned Small Business (SDVOSB) and Service‑Disabled Veteran Business Enterprise (SDVBE) specializing in IT service desk operations, end‑user support, and asset management. Founded in 2026, we deliver mission‑focused, reliable IT support to government and enterprise clients.

Integrity

Unwavering commitment to honesty and ethical service delivery.

Accountability

Taking ownership of outcomes to ensure mission-focused excellence.

Mission Focus

Reliable IT operations that support critical government operations.

Veteran Excellence

Applying military discipline to provide top-tier federal IT support.

Why Choose Us

SDVOSB CERTIFIED

VOSB CERTIFIED

15+ YEARS EXPERIENCE

ITIL-ALIGNED PROCESSES

Service-Disabled Veteran-Owned Small Business providing military-grade discipline and SBA certification.

Veteran-Owned Small Business providing deep experience and commitment to mission success.

Deep federal IT expertise across help desk operations and endpoint management support.

Proven service desk leadership through ITIL-aligned processes, ensuring mission-critical reliability.

Capability Statement (PDF)

One‑page federal‑ready summary of our services and qualifications. Download our capability statement to learn more about our ITIL‑aligned support and veteran-driven technical expertise.

SDVOSB Certified

VOSB Certified

SAM Registered

UEI:

TPYMRV6NNJA5

NAICS Codes

541512, 541513, 541519, 561310, 561499